Shipping Policy
Who We Are
MIZ SHOP FITTINGS TRADING LLC – SHJ. BR (“we,” “us,” or “our”) operates the website https://mizhome.ae/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Standard Shipping: We offer falt shipping UAE 10.00
Shipping Range
- Delivery Area: We currently ship within United Arab Emirates.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Transit time: 3-5 business days
- Cut-off Time: Orders placed before 16:00 (GMT+04:00) Gulf Standard Time (Dubai) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within (Processing + Transit time) 4-7 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: info@mizhome.ae
- Phone: +971502189663
- Address: Industrial area 11 – Sharjah – United Arab Emirates
- Working hours: Mon-Sun; 09:00-19:00
